top of page

Terms & Conditions

Terms and Conditions for Handmade Products

1. Introduction Welcome to FixADigit. By purchasing our handmade products, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Nature of Handmade Products All our products are handmade with care, skill, and attention to detail. Due to the nature of handcrafted items, slight variations in color, size, and design may occur. These variations are not considered defects but rather a hallmark of handmade craftsmanship.

3. Non-Refundable Policy Given the time, effort, and materials involved in creating each product, all sales are final, and products are non-refundable. We encourage you to review product descriptions, dimensions, and details carefully before purchasing.

4. Exchange Policy We strive for customer satisfaction and stand by the quality of our products. If the product you receive does not fit or breaks, you may request an exchange under the following conditions:

  • You notify us within 14 days of delivery.

  • The issue is clearly communicated, and if applicable, photographic evidence of the problem is provided.

  • The product must be returned to us in its original condition (except for breakage).

5. Exchange Process

  • To initiate an exchange, please contact us at fixadigit@gmail.com with your order number and details of the issue.

  • Upon approval, we will provide instructions for returning the product.

  • Once we receive and inspect the returned item, a replacement will be created and shipped to you at no additional cost.

6. Exclusions Exchanges are not applicable for:

  • Damage caused by misuse, mishandling, or improper care of the product.

  • Requests made after the 14-day notification period.

7. Shipping Costs

  • Customers are responsible for the shipping costs associated with returning the product.

  • We will cover the shipping cost of the replacement item.

8. Disclaimer We reserve the right to refuse an exchange if the conditions outlined above are not met or if there is evidence of misuse.

9. Contact Us For any questions or concerns regarding these terms and conditions, please reach out to us at fixadigit@gmail.com.

Thank you for supporting handmade craftsmanship and for understanding our policies designed to ensure fairness and quality for all customers.

bottom of page